hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Manager, Professional Services

8.00 to 12.00 Years   Bengaluru/ Bangalore (Karnataka)   29 Apr, 2025
Powerschool
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryEducational/Training, Research/Surveyor/MR
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

OverviewThis position, under the general direction of the Associate Director, Professional Services, is responsible for the overall direction, coordination, quality and output of employees that provide implementation and project support for our award-winning K-12 solutions. This position ensures that our employees provide world class implementation and project support with a strong focus on our clients designed to maximum customer satisfaction while reaching our target goals. This position drives process improvements while motivating others to accurately analyze and resolve product-related issues. This position will interact with customers via telephone and/or written internet based communication and will be responsible for driving customer satisfaction. Additionally, this position will provide leadership and guidance to evolve our Services teams while supporting new and existing services and solutions for a wide range of customers.ResponsibilitiesEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitors and drives supervisors and staff performance
  • Works to increase team efficiency and effectiveness
  • Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)
  • Knowledge of current web client technologies including demonstrable proficiency with Javascript, Angular 6,7,8, NodeJs, ExpressJs, Typescript, MongoDB, Graph QL, Bootstrap, HTML5, Css3, Json, Ajax, Scss, SASS, JQuery, GIT Lab
  • Proficient in SQL, Oracle experience a plus
  • Ability to architect, test, develop, implement and troubleshoot Front End applications
  • Strong written and verbal communication skills
  • Addresses any customer satisfaction issues
  • Coaches and develops employees
  • Participates in hiring of new team members
  • Performs any HR related administrative tasks
  • Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews
  • Addresses any performance management issues with employees
  • Works with direct reports to understand and prioritize product issues
  • All other duties as assigned
QualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:8-12 years prior experience in a client services role
  • Knowledge of current web client technologies including demonstrable proficiency with Javascript, Angular 6,7,8, NodeJs, ExpressJs, Typescript, MongoDB, Graph QL, Bootstrap, HTML5, Css3, Json, Ajax, Scss, SASS, JQuery, GIT Lab
  • Proficient in SQL, Oracle experience a plus
  • Ability to architect, test, develop, implement and troubleshoot Front End applications
  • Have worked in development role for more than 7-8 Years
5-7 years prior managerial experienceProficient in Microsoft Office suitePrevious CRM experience requiredPrior experience in an implementation environmentExcellent attention to detail and time management skillsExcellent change management skillsExcellent oral and written communication skillsExcellent customer service and conflict resolution skillsSuperior troubleshooting and analytical skillsAbility to lead and coach employeesAbility to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changesBachelors degree or equivalent work experienceEEO CommitmentPowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.#LI-BP1Locations - Bengaluru, KA, India

Keyskills :
customer satisfaction team management front end development web technologies communication skillshtml5 bootstrap ajax jquery sql git json mongodb crm oracle javascript written communication

APPLY NOW

Senior Manager, Professional Services Related Jobs

© 2019 Hireejobs All Rights Reserved