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Senior Support Analyst

3.00 to 5.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Feb, 2025
ORACLE
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

: Senior Support AnalystLocation: BENGALURU, KARNATAKA, IndiaJob Identification: 279096Job Category: SupportPosting Date: 02/19/2025, 12:52 AMRole: Individual ContributorJob Type: Regular EmployeeExperience Level: ProfessionalDoes this position require a security clearance NoYears of Experience: 3 to 5 yearsApplicants: Less than 10 applicantsAdditional Info: Visa/work permit sponsorship is not available for this positionLanguages Required: English

  • VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE
  • 3 years of experience working in Customer support, handling a minimum of 40 calls per day
  • Good experience in identifying customer needs and helping customers towards resolution
  • Experience in working with US customers
  • Maintain a positive attitude and calmly respond to customer complaints
  • Handling escalation calls
  • Proven ability to adapt and work in high-stress environments, as per business need
  • Must be willing to work in US rotational shifts
  • Candidates must be willing to work from office all 5 days
  • Team player
  • Career Level - IC0
ResponsibilitiesIn this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call and tickets. You will work directly with internal and external customers, which requires strong communication skills. You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time. You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions. The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing callers details, leveraging knowledge articles, shadowing end users, and achieving the resolution. The work is semi-routine in nature and requires both independent and collaborative work in a fast-paced environment. You will be responsible for adhering to regulatory policies, procedures, and customer requirements. You will also be responsible for maintaining the SLAs and set metric targets for the month.Required Skills
  • Customer Service
  • Customer Support
  • Escalated Calls
  • Excellent communication skills
  • Positive Attitude
  • Team Player
About UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.DisclaimerOracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer
APPLY NOWRequest a referral from an Oracle employee.Similar Jobs
  • Customer Service Admin Support A4BENGALURU, KARNATAKA, India
  • Customer Service Solution Analyst IBENGALURU, KARNATAKA, IndiaAs a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the initial point of contact for support. You will be responsible for supporting Oracle Health customers, both Commercial and Oracle Health Federal customers by providing real-time technical support, investigation, issue resolution, and triage in a call and ticket-based environment. You will also have the opportunity to gain knowledge of specific Oracle Health products and solutions.
LocationsBENGALURU, KARNATAKA, India

Keyskills :
customer service technical troubleshooting excellent communicationissue resolution stress management workforce employee benefits communication skillsvolunteer

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