hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Analyst - L2

1.00 to 3.00 Years   Bengaluru/ Bangalore (Karnataka)   22 May, 2025
Wipro Technologies Ltd
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO)Overview: Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Role:The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives.Do:

  • Be responsible for primary user support and customer service
    • Respond to queries from all calls, portal, emails, chats from the client
    • Become familiar with each client and their respective applications/ processes
    • Learn fundamental operations of commonly-used software, hardware and other equipment
    • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
    • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
    • Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework
  • Regular MIS & resolution log management on queries raised
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
    • Identify and suggest improvements on processes, procedures etc.
Deliver:| No. | Performance Parameter | Measure ||-----|-----------------------|---------|| 1. | Service Desk Delivery | Adherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience || 2. | Personal| AttendanceDocumentation etc. |Mandatory Skills:
  • TIS Service Desk
  • Experience: 1-3 Years
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Location: Bengaluru

Keyskills :
bb user support service desk operations sla management ticket logging customer query resolution sow digital transformation

APPLY NOW

Service Desk Analyst - L2 Related Jobs

© 2019 Hireejobs All Rights Reserved