Systems Engineering Manager

Job Description

Company DescriptionTesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.Tesco TechnologyToday, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles.At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works with the Programme team to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improve functionality; availability; cost efficiency; and stability for Tesco. Leads a team of System Engineers; manages KPIs and SLAs; and helps maintain the budget related to Systems Engineering; collaborating with vendors to ensure service and project delivery.Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Evaluate and recommend appropriate products/solutions to treat business needs.
• Contribute and influence Roadmap in their own technology area.
• Ensure security is by design for new and review and enhance for existing solutions.
• Ensure designs and implementations are documented; have appropriate capacity built in and are highly resilient to ensure smooth transition to operations.
• Understand and adopt appropriately different ways of working for effective and efficient delivery.
• Awareness or knowledge of emerging technologies within your specialism and keep abreast of wider application solution developments.
• Leverage existing tool sets and drive adoption of new tools and techniques to get the best value.
• Manage resources within the team to ensure the successful delivery of projects whilst maintaining service.
• Manage the team to identify and resolve issues quickly; address escalations and manage communications to stakeholders.
• Ensure the team understand and follow IT Service Management processes; Change; Incident; Problem and Risk. Ensure that SLAs and KPIs are kept above thresholds.

Qualifications

• Working knowledge of Oracle Financials Oracle 11i; R12; Fusion technical or functional.
• (Option) any implementation/support experience.
• Awareness of Oracle Tools Forms; Reports; SQL Developer; PLSQL coding; Service management tools (Servicedesk/ICCM/Zendesk/Jira/etc).
• KPIs; SLAs.
• Is aware of the Network architecture.
• Oracle Financials Architecture including DB at least at high level.
• Patching/support maintenance/planned outages/emergency outages - planning and communication.
• Stakeholder management.
• Service reviews and presentations.
• DBs Oracle; MySQL; Postgre/etc..
• Has managed a team size of 5 or above.
• Different phases of SDLC and how do they function.

Additional InformationImportant Notice:On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free to report the incident at recruitment_compliance_india@tesco.com.Locations: Bengaluru, India

Keyskills :
systems engineering management stakeholder management sql and pl/sql oracle financials knowledgeit service management plsql mysql security sql developer project delivery forms