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Technical Analyst 3-Support

6.00 to 10.00 Years   Bengaluru/ Bangalore (Karnataka)   02 Mar, 2025
ORACLE
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Technical Analyst 3-SupportLocation: BENGALURU, KARNATAKA, IndiaJob Identification: 278981Job Category: SupportPosting Date: 02/18/2025, 08:58 PMRole: Individual ContributorJob Type: Regular EmployeeExperience Level: ProfessionalDoes this position require a security clearance NoYears: 6 to 10 yearsApplicants: Less than 10 applicantsAdditional Info: Visa / work permit sponsorship is not available for this positionApplicants are required to read, write, and speak the following languages: EnglishOracle is a fast-growing, diverse workplace with great benefits and compensation. We are looking for a self-starter and team player to join our Platform engineer team. The successful candidate will have the opportunity to work with a team focused on resolving client stability and performance degradations for our next-gen platforms. This position requires a solid understanding of customer domains and operations.Career Level: IC3ResponsibilitiesResponsibilities:

  • Analyze the spike alerts raised for customer degradation and do event correlation and work towards identifying the cause and recommend remediation to the clients. Work with product teams for defects introduced due to software fixes.
  • Monitor client upgrades, identify new issues post upgrade and work on an improvement plan to ensure better client experience.
  • Understand the release process and monitor validation partners, flag issues that can have cross-client impact and work with product teams to ensure these get resolved.
  • Handle client escalation, identify areas that need improvement and create improvement plans.
  • Daily monitoring for targeted customer reliability metrics.
Skill Sets
  • Good analysis skills for correlating multiple data points and customer domain events
  • High proficiency with SQL and database management, should be able to create complex queries based on business requirements.
  • Hands-on usage experience with PowerBI, Tableau
  • Exposure to Python is an added advantage
  • Exposure to having worked on global client escalations.
  • Exposure to customer domains, operations, and data is important.
  • Excellent communication skills, with an ability to translate data into actionable insights.
About UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.Weve partnered with industry leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.DisclaimerOracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
  • Which includes being a United States Affirmative Action Employer
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See More JobsLocations: BENGALURU, KARNATAKA, India

Keyskills :
data analysis skillssql proficiency powerbi expertise customer escalation handling communication skills ###database management security java python oracle team player

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