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Technical Analyst 3-Support

6.00 to 10.00 Years   Bengaluru/ Bangalore (Karnataka)   14 May, 2025
ORACLE
Job LocationBengaluru/ Bangalore (Karnataka)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustrySoftware Services, IT-Software
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Technical Analyst 3-SupportLocation: BENGALURU, KARNATAKA, IndiaBE THE FIRST TO APPLYJob Identification: 292582Job Category: SupportPosting Date: 05/02/2025, 10:26 PMRole: Individual ContributorJob Type: Regular EmployeeDoes this position require a security clearance NoYears: 6 to 10 yearsApplicants: Less than 10 applicantsAdditional Info: Visa / work permit sponsorship is not available for this positionApplicants are required to read, write, and speak the following languages: EnglishAs a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling.Clear and effective communicationboth verbal and writtenwith clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue.You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders. Proficiency in SQL is required.Career Level: IC3ResponsibilitiesBasic Qualifications:

  • Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related field
  • Minimum of 6 years of relevant experience
Preferred Qualifications:
  • 6 years of experience in application support, client/customer support, incident management, problem management, and change management
  • Strong knowledge of SQL
  • The candidate should ideally have experience with Millennium, though it is not mandatory.
  • Willingness to work the 5:30 PM 2:30 AM IST shift
  • Excellent interpersonal skills and the ability to communicate effectively with global teams.
  • Flexibility to work in different shifts and provide on-call support as needed.
We welcome and encourage candidates from all backgrounds to apply.QualificationsCareer Level: IC3Required Skills:
  • Incident Management
  • SQL (Structured Query Language)
  • Technical Support
  • Troubleshooting
About UsAs a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry leaders in almost every sectorand continue to thrive after 40 years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.APPLY NOWRequest a referral from an Oracle employee.Locations: BENGALURU, KARNATAKA, India

Keyskills :
incident management sql proficiency technical support troubleshooting expertise effective communicationsecurity database software engineering oracle application support

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