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Technical Writer

4.00 to 7.00 Years   Bengaluru/ Bangalore (Karnataka)   29 Apr, 2025
oktamam infotech pvt. ltd.
Job LocationBengaluru/ Bangalore (Karnataka)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Get to know OktaOkta is The Worlds Identity Company. We free everyone to safely use any technologyanywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - were looking for lifelong learners and people who can make us better with their unique experiences.Join our team! Were building a world where Identity belongs to you.Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. Were looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.Technical WriterReporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully.What youll be doing

  • Design, develop, edit, and deliver accurate and effective documentation for Okta products.
  • Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
  • Prioritize projects when working with multiple engineering teams.
  • Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
What youll bring to the role
  • Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
  • Bachelor degree or certificate in Technical Writing is preferred.
  • Self-starter who thrives in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Experience writing customer-facing online help documentation and release notes.
  • Experience using MadCap Flare and source control tools such as Git and GitHub.
  • Enjoys collaborating with other writers.
And extra credit if you have experience in any of the following!
  • Strong ability to understand the application of security products in the real world and produce use case-based content.
  • Knowledge of Okta or similar identity and access management solutions.
  • Experience working with DITA.
  • Experience working in an Agile environment.
What you can look forward to as a Full-Time Okta employee!
  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.LocationsIndia, Bengaluru

Keyskills :
technical writing documentation development collaboration skills customer focused content online help documentationsecurity madcap flare dita information development access management technical writer technical documentation

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