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Techno Functional Consultant

5.00 to 8.00 Years   Bengaluru/ Bangalore (Karnataka)   21 Nov, 2024
Wipro Technologies Ltd
Job LocationBengaluru/ Bangalore (Karnataka)
EducationBE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

Role PurposeThe purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.Do

  • Bridging the gap between project and support teams through techno-functional expertise.
  • For a new business implementation project, drive the end-to-end process from business requirement management to integration & configuration and production deployment.
  • Check the feasibility of the new change requirements and provide optimal solutions to the client with clear timelines.
  • Provide techno-functional solution support for all the new business implementations while building the entire system from scratch.
  • Support the solutioning team from architectural design, coding, testing, and implementation.
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system.
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production.
  • Implement the business processes, requirements, and the underlying ERP technology to translate them into ERP solutions.
  • Write code as per the developmental standards to decide upon the implementation methodology.
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day-to-day queries/technical problems which may arise.
  • Create and deploy automation tools/solutions to ensure process optimization and increase in efficiency.
  • Sink between technical and functional requirements of the project and provide solutioning/advice to the client or internal teams accordingly.
  • Support the on-site manager with the necessary details regarding any changes and off-site support.
  • Skill upgradation and competency building:
    • Clear Wipro exams and internal certifications from time to time to upgrade the skills.
    • Attend trainings, seminars to sharpen the knowledge in functional/technical domain.
    • Write papers, articles, case studies and publish them on the intranet.
Stakeholder InteractionStakeholder Type
  • Stakeholder Identification: Lead Consultant
    • Purpose of Interaction: Reporting & updates
  • Onsite Project Manager/Project Teams
    • Purpose of Interaction: To provide off-site support and inputs as per client requirements
  • External
    • Clients:
      • Purpose of Interaction: For solutioning and provide support
DisplayLists the competencies required to perform this role effectively:Functional Competencies/Skill
  • Systems Thinking: Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and perform problem-solving in a complex environment - Competent
  • Leveraging Technology: In-depth knowledge of and mastery over technology domain that commands expert authority respect - Master
  • Functional/Technical Knowledge: Specific to the functional and ERP system in-depth knowledge of the function processes and system and ERP functionality - Master
Competency Levels
  • Foundation: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
  • Competent: Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  • Expert: Applies the competency in all situations and serves as a guide to others as well.
  • Master: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Client Centricity
  • Execution Excellence
  • Passion for Results
DeliverPerformance Parameters| No. | Parameter| Measure ||-----|----------------------------------------|-------------------------------------------------------------------------|| 1. | Contribution to customer projects| Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT || 2. | Automation| Process optimization, reduction in process/steps, reduction in no. of tickets raised || 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |Learning Management System ConsultingLocations: Techno Functional ConsultantBengaluru, IndiaTech Hiring: 3119713

Keyskills :
techno functional expertise erp implementation automation solutions coding standards stakeholder management production process optimization innovation product support problem solving maintenance

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