Trainer II

Job Description

Job Title:Trainer IIThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.*** This IJP is open only for Bangalore location employees ***** Ensure your personal Email Address is updated in workday to get your application processed **Process Information:Emirates Telecommunication Group Company PJSC, branded trade name Etisalat, is a multinational Emirati based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa.Eligibility

• All CL/Grade 11 (Operations CRM International/Domestic & Industry vertical domestic Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club or should have meeting expectations(QC), exceeding expectations(QPC), outstanding (KC) for two third of the last 12 months (basis stacks updated on the tool EBucks).
• All CL/Grade 11 (Operations Industry Vertical International Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score of 1 and above or should be in Platinum, Diamond, Gold performance club or should have meeting expectations(QC), exceeding expectations(QPC), outstanding (KC) for two third of the last 12 months (basis Stacks updated on the tool EBucks).
• All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting).
• All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process & function.

Key Responsibilities:

• Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands on demonstration and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
• Ensure effective, consistent communication with managers, peers and other resource groups, including day-to-day informal interaction with clients.
• Measure the effectiveness of training programs using various feedback methods focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and procedures.

Desired Skills:

• Bachelors Degree.
• Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.).
• Strong oral and written communication skills.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop good relationships.
• Strong analytical and logical thinking.

Location:IND Bangalore - MTP Karle 5th, 6th, 7th FloorsLanguage Requirements:N/ATime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations:Location: IND Bangalore

Keyskills :
training methodologies communication skillspresentation skillscurriculum modification feedback evaluation soft skillstraining needs learning training programs trainer workforce training manager training delivery time management