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Call Center Customer Service Representative

1.00 to 10.00 Years Bhubaneswar 09 Sep, 2026

Job Location	Bhubaneswar
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Company Description Xellifestyle is a growing company based in India, focused on delivering quality products and services to a diverse customer base. The organization is committed to building long-term relationships through reliable service and a customer-first mindset.Team members are encouraged to contribute ideas, collaborate, and support continuous improvement in operations. Xellifestyle values professionalism, integrity, and a respectful workplace environment, offering opportunities for development and advancement. The company aims to create a positive experience for both customers and employees.Role Description The Call Center Customer Service Representative is a full-time, on-site role based in Bhubaneswar. In this role, the representative will handle inbound and outbound calls, respond to customer inquiries, provide accurate information about products and services, and resolve issues in a timely manner.Daily responsibilities include documenting interactions, updating customer records in the system, and following established procedures and scripts where appropriate. The representative will work closely with team members and supervisors to meet performance targets, maintain high levels of customer satisfaction, and escalate complex cases when needed. The role requires consistent adherence to company policies, professional communication, and a focus on delivering a high-quality customer experience.QualificationsAbility to deliver strong customer service and maintain a positive customer experience, with a focus on customer satisfaction.Skills in customer support and handling inquiries efficiently as a customer service representative.Clear and professional verbal and written communication skills, with active listening and problem-solving abilities.Comfort working in a call center environment, including managing high call volumes and using call center software or CRM tools.Ability to work on-site in Bhubaneswar on a full-time schedule and collaborate effectively with team members and supervisors.Previous experience in customer service, call centers, or related roles is preferred but not mandatory.Basic computer literacy and the ability to learn new systems and processes quickly.Minimum educational qualification of high school diploma or equivalent; additional training in customer service is an advantage. .

Keyskills :
customer servicecustomer supportverbal communicationwritten communicationhandling inquiriesactive listeningproblemsolvingcall center environmentcall center software

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