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Call Center Representative

1.00 to 5.00 Years   Chandigarh   15 Apr, 2024
Gracious calling
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role as a Call Center Representative at Gracious calling, located in Chandigarh. As a Call Center Representative, you will be responsible for handling customer inquiries and resolving issues over the phone. Your daily tasks will include answering incoming calls, providing information and assistance to customers, documenting customer interactions, and escalating complex issues to the appropriate department. This role requires excellent communication skills and the ability to work in a fast-paced environment.Qualifications Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Customer-focused mindset and ability to empathize with customers Ability to handle high call volume and work in a fast-paced environment Good organizational and multitasking skills Proficiency in using computer systems and experience with call center. software Ability to work well in a team Prior experience in customer service or call center roles is a plus High school diploma or equivalent qualification,

Keyskills :
customer serviceteamworkverbal communication skillswritten communication skillsproblemsolvingdecisionmakingempathyorganizational skillsmultitaskingcomputer systems

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