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Customer Service Executive

Fresher   Chandigarh   30 Oct, 2025
Jobs Territory Hiring For Kaya Clinic
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryPersonal Care / Beauty
Functional AreaCustomer Service (Domestic)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Service Executive / Senior Customer Service Executive Location: Chandigarh (On-site Kaya Clinic) Experience Required: Minimum 8 years Industry: Healthcare / Wellness / Beauty / AestheticsAbout Kaya ClinicKaya Clinic is Indias leading chain of dermatology and beauty clinics, known for its advanced skincare, haircare, and aesthetic solutions. We are committed to providing personalized, safe, and effective treatments through expert dermatologists and cutting-edge technology.Job SummaryWe are looking for a Customer Service professional with 8 years of experience in handling client interactions, service management, and front desk operations in a premium healthcare or wellness setup. The ideal candidate should be confident, customer-oriented, and able to deliver exceptional service experiences that reflect Kayas brand standards.Key Responsibilities
    • Greet and assist clients warmly at the clinic and over calls.
    • Manage customer appointments, scheduling, and follow-ups efficiently.
    • Handle client inquiries, service feedback, and ensure high satisfaction levels.
    • Coordinate with dermatologists, therapists, and internal teams for smooth service delivery.
    • Maintain accurate client records and billing details.
    • Handle escalations and resolve client concerns with professionalism.
    • Support clinic sales by promoting Kayas treatments and products.
    • Ensure the clinic ambience and service standards align with Kayas brand image.
    Requirements
    • Minimum 8 years of experience in customer service, preferably in the healthcare, salon, or hospitality industry.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and client-handling abilities.
    • Proficiency in MS Office and CRM software.
    • Ability to work under pressure and manage multiple clients simultaneously.
    • Should be an immediate joiner.
    • Rotational weekly offs (including weekends).
    Benefits
    • Competitive salary and performance incentives.
    • Opportunity to work with Indias top dermatology and aesthetics brand.
    • Professional growth and skill development in client management.
    • Employee discounts on Kaya services and products.
    Work Schedule
    • 6 days working (rotational weekend off)
    • Timings: 10AM-7PM

Keyskills :
interpersonal skillscrmhospitalitysales supportms wordms officecommunication skillshealthcareclient handling

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