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Hiring for Voice support-Chandigarh-WFO

0.00 to 3.00 Years   Chandigarh   24 May, 2024
Sahasya Global Solutions Private Limited
Job LocationChandigarh
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are hiring for Voice support RoleDesignation:Associate Customer SupportLocation:ChandigarhWorking days :6Womens :Day shiftsMens :Rotational shiftsAllowances :1500/-(excluded from Salary)JOB SUMMARY:
    • people should be comfortable talking equally in Hindi & English both
    KEY ATTRIBUTES:
    • Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders.
    • Should have knowledge in problem cause identification.
    • Should be able to handle arguments, service denials and rebuttals effectively.
    • Should be able to display accountability and ownership in every customer interaction.
    • Strong time management skills
    • Should be flexible in learning different processes and be cross-skilled.
    • Handle high anxiety customers with a composed attitude.
    • Should have good phone etiquette and call handling skills.
    • Phenomenal conflict-resolution skills
    QUALIFICATION / ELIGIBILITY CRITERIA:
    • 100% WFO
    • Undergraduate / Graduate in any stream (Graduate Preferred)
    • Fresher & Experienced (6 months to 1 year relevant experience; Consultant Role - BPO)
    • Flexible to work in rotational shifts, 6 days working.
    • Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.
    • Typing speed & accuracy of 25 WPM with 85% accuracy
    INTERVIEW ROUND:
    • HR
    • OPS
    • Online Assessment
    • Final round
    Salary Package:
    • Freshers - 2.2LPA
    • 6 to 11 Months Experience - 2.60 LPA (Experience should be from BPO Industry Customer Service Role)
    • 1 Year or above 2.80 LPA (Experience should be from BPO Industry Customer Service Role)
    • Immediate Joiners
    ***References are Highly Appropriated***For More details,Contact no : hidden_mobile-DeviEmail ID- hidden_email

Keyskills :
voice processdomestic callingdomestic bpovoice supportdomestic voice process

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