Quality Assurance Analyst

Job Description

Job DescriptionJob SummaryThe Quality Assurance Analyst will test web-based applications and API used by our employees and customers. They will provide support to end-users in the organization on using various types of software applications efficiently and optimally to fulfill business objectives. The candidate will tackle, document, and report application issues, as well as assist in the design, delivery, and improvement of in-house software applicationsIn this Role, Your Responsibilities Will Be: Analyze requirements and design detailed test cases and procedures from requirement specifications. Test new applications and repeat testing for existing products. Ensure all product releases meet or exceed defined quality goals. Collaborate with business analysts, development teams, and internal groups to ensure customer requirements are met. Document test cases and defects as needed. Work in a virtual team environment following procedures to maintain high standards for functional and usability testing. Implement test plans, analyzing test efforts for completeness. Conduct system integration, functional, regression, user interface, and performance testing on modifications and improvements prior to production releases. Analyze technical issues related to applications, using excellent customer service skills, problem-solving skills, and technical thinking/reasoning skills. Develop functional expertise on multiple systems supported by the QA and Support group. Thoroughly test applications prior to release or upgrades and regression test live applications. Measure and analyze application issues to resolve root causes, develop technical and training solutions, and report results to manager. Document customer issues, resolution steps, and collect feedback in support tracking software to improve identification and reporting of trends leading to recurring technical problems. Develop and publish Support Knowledgebase articles for internal and external users. Learn new technologies quickly, work independently with engineering and product management as required, following up on identified issues. Understand bug severity, prioritize and advance issues. Run manual regression test plans to identify bugs and defects. Record and maintain bug details in the Test Track bug tracking system.Collect and forward customer feedback and suggestions for application improvement.Who You Are:You anticipate customer needs and provide services that are beyond customer expectations. You understand interpersonal and group dynamics and react in an effective manner. You encourage others to learn and adopt new technologies. You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You promote high visibility of shared contributions to goalsFor This Role, You Will Need: Strategic Mindset Tech Savvy Forward-thinking LearningPreferred Qualifications that Set You Apart: Minimum 1 years of experience in testing. Prior technical support experience required. Prior customer service experience preferred. Strong problem-solving, analysis, and testing skills. Experience with Microsoft technologies. Ticket tracking software experience. Superb communication, organization, and interpersonal skills. Understanding of software development cycle and testing of web-based applications. Ability to work under stress and time constraints. Associates degree in computer or business-related field plus a minimum of three years of telephone support or a combination thereof. Experience in Agile Scrum environment is a plus. Basic development and SQL experience is a plus. Automation testing experience is a plus.Our Offer To You:By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.About UsWHY EMERSONOur Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the worlds most complex problems for our customers, our communities, and the planet. Youll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, youll see firsthand that our people are at the center of everything we do. So, lets go. Lets think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Lets go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hidden_email .About EmersonEmerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether youre an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, youll find your chance to make a difference with Emerson. Join our team lets go!No calls or agencies please.,

Keyskills :
Quality AssuranceTestingAPISoftware ApplicationsTest CasesSystem IntegrationRegression TestingPerformance TestingCustomer ServiceBug TrackingMicrosoft TechnologiesCommunication SkillsOrganization SkillsInterpersonal SkillsAgile ScrumSQLAut