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Senior Help Desk Executive

Fresher   Chandigarh   19 Nov, 2025
E-CONNECT SOLUTIONS PRIVATE LIMITED
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaProduct Management
EmploymentTypeFull-time

Job Description

    Pen Picture of CandidateThe Helpdesk Executive is responsible for providing uninterrupted technical & operational assistance, responsible for L1 & L2 Support, incident resolution, user guidance & escalation management.Job ProfileLocation : ChandigarhQualification : BE/B. Tech /BCA/B.Sc. (IT/Computer Science/Electronics)/MCAMin. Experience (in Yrs) : 2Role & Responsibility1. Provide first-line support for user-reported issues, including login problems, software errors, and connectivity issues.2. Facilitate collaboration and communication among cross-functional teams to address and resolve IT-related concerns.3. Identify and escalate technical issues that require attention from higher-level support or engineering teams.4. Offer training and guidance to users on the effective use of IT systems, software tools, and devices.5. Maintain logs of issues and solutions to support troubleshooting and knowledge-sharing.6. Ensure timely and professional communication with users, maintaining a high level of customer satisfaction.7. Assist in the deployment and configuration of IT hardware and software as needed.8. Assist with customer service or client-facing duties, including answering inquiries, providing product information, or supporting account management teams.9. Provide expert-level support for complex issues that cannot be resolved by Level 1 or Level 2 support teams. This involves troubleshooting, analyzing root causes, and providing solutions to resolve critical system problems.10. Identifying issues that require escalation to higher-level technical teams.11. Providing immediate assistance to users with common technical problems, such as login issues, software crashes, or system errors.Technical Expertise : Customer Support, Software tools, TroubleshootingSkill Set : English, HindiQualification & CertificationBE/B. Tech /BCA/B.Sc. (IT/Computer Science/Electronics)/MCA

Keyskills :
customer supportfirst-line support

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