Technical Support Representative( Customer Support )

Job Description

We need customer support/ Technical Representative for US Process .Following will be the requirement
• Provide expert technical assistance and support to end users experiencing hardware, software, and network issues
• Ensure operational excellence by maintaining high system performance
• Deliver timely and accurate solutions that minimize downtime and maximize user productivity
• Maintain high levels of customer satisfaction through responsive, professional technical support
• Build and maintain a comprehensive knowledge base to improve support efficiency and effectiveness
• Support the successful implementation and adoption of new technologies and applications
• Contribute to continuous improvement of IT systems, processes, and support procedures
• Bachelor Degree required in any field.
• Minimum 1-3 years of experience in technical support, help desk, IT support, or similar role
• Proficient knowledge of Windows, Mac OS, and/or Linux operating systems
• Strong understanding of computer hardware components, architectures, and peripheral devices
• Experience with troubleshooting software applications, including Microsoft Office suite and web browsers
• Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users
• Strong problem-solving and analytical skills with attention to detail
• Demonstrated customer service skills and ability to work professionally with frustrated users
• Ability to multitask and manage time effectively in a fast-paced environment
• Experience with help desk ticketing systems and remote support tools
• Basic understanding of networking concepts, protocols, and connectivity issues
• Ability to work independently and as part of a team

Keyskills :
inbound processcommunication skillstroubleshooting skillscustomer support