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Assistant Manager - FRMU

10.00 to 13.00 Years   Chennai   02 Dec, 2024
Crystal Recruitment Solutions Hiring For Crystal Recruitment Solutions
Job LocationChennai
EducationNot Mentioned
SalaryRs 12 - 16 Lakh/Yr
IndustryBFSI
Functional AreaInvestment Banking / M&ARisk / Underwriting
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • As the Fraud Operations manager, have end-to-end accountability for the Fraud Management processes and controls
    • Ensure Fraud Operations work in a Global Fraud Hub manner by implementing process standardization and best practices globally.
    • Provide strong leadership and continued guidance/feedback to the Fraud team
    • Always exercise leadership behaviors in line with Operating Principles
    • Critically analyze Fraud and Decline trends, and drive continuous process improvements, to achieve optimal operating efficiency within the function.
    • Lead parametric changes based on the results of the above analysis
    • Ensure Controls are at the heart of processes and are robustly achieved in the operational areas responsible
    • Minimize errors by ensuring maker/checker controls are in place and efficient.
    • Work collaboratively as appropriate with client and Hex counterparts as required to ensure Fraud Financial goals are achieved
    • Ensure Fraud Teams knowledge gaps are analyzed, and necessary trainings are given.
    • Develop and leverage strong working relationships with Visa and MasterCard to represent clients
    Knowledge and Experience in:
    • Proven sustained success in card fraud Management. i.e. minimum 5 years experience in leading/managing fraud teams
    • Prior experience and knowledge of Cards is essential
    • Experience in Corporate card operations is preferable
    • A good understanding of Risk-related aspects of operational activities is essential
    • Experience working in a back office processing environment would be preferable
    • Chargebacks process and acquirer/issuer fraud liability experience
    • Working with Visa, Master Card, and Other Payment network providers
    • Effective management of complex Vendor / Outsourcing relationship
    Skills:
    • Subject matter expert in Fraud
    • Strong managerial skills/experience
    • Strong ownership of the Fraud process
    • Analytical and methodical
    • Superior verbal, written, and numeracy skills
    • Proficient at MS Office, particularly in the manipulation of documents in MS Excel and MS Access.
    Competencies:
    • Excellent leadership, interpersonal, and relationship management skills
    • Acts with a sense of urgency
    • Ability to think strategically, able to evaluate risk quickly in any fraud-related scenario
    • Self-motivated and core ability to drive results
    • Structured working competency.
    • Ability to present confidently to a range of audiences in all aspects of Fraud management
    • Ability to identify the key facts in information generates practical solutions for action and excellent incident management skills
    • High levels of attention to detail
    • High levels of integrity and tact
    • Self-motivated, able to act on own initiative without constant recourse to management
    • Ability to work with intensity in a pressurized environment (multi-tasking is essential) and to retain sound decision-making judgment
    • Must be proactive and prepared through own initiative to investigate issues with the minimum of information
    • Excellent communication with the ability to engage at all levels, both verbally and through written materials

Keyskills :
analytical skillsfraud management systemvendor managementrisk managementteam managementfraud managementbfsivisa card managementcard fraud management

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