City Head - Collections

Job Description

Sampathi Credits Private Limited, a leading player in the financial services industry, is seeking a highly experienced and motivated City Head - Collections to manage and lead collections in Chennai. The ideal candidate should have 5 to 8 years of experience particularly in unsecured loans portfolio, team management, and driving recovery initiatives within the NBFC or financial services sector.The City Head - Collections will be responsible for overseeing the collections team, managing delinquency levels, and ensuring that all collections activities are carried out in compliance with company policies and regulatory requirements. This is a leadership role that will require a strategic thinker with a hands-on approach.Key Responsibilities:
• Collection Strategy and Planning:Develop and implement effective collection strategies to meet recovery targets, minimize delinquencies, and improve overall collections performance.
• Team Management:Lead and manage a team of collection agents and officers. Provide guidance, mentorship, and training to ensure the team meets performance goals and adheres to company standards.
• Monitoring and Reporting:Monitor and track collection activities, delinquency trends, and portfolio performance. Prepare detailed reports for senior management on collection efforts, recovery outcomes, and any challenges faced.
• Customer Engagement and Communication:Engage with customers for overdue payments, negotiate repayment terms, and resolve disputes. Ensure that collections are conducted in a professional, compliant, and customer-friendly manner.
• Compliance and Risk Management:Ensure that all collections practices adhere to company policies, legal requirements, and industry regulations. Work closely with the legal team for managing legal recovery procedures when necessary.
• Process Improvement:Identify opportunities to improve collections processes, reduce cycle times, and enhance overall efficiency. Implement best practices to optimize performance.
• Relationship Management:Build strong relationships with internal stakeholders, including credit, sales, and operations teams, to address customer issues and streamline collections processes.
• Target Achievement:Drive collections performance to meet or exceed monthly, quarterly, and annual targets. Take responsibility for the overall performance of the Chennai collections unit.
• Customer Recovery:Monitor and manage recovery efforts for overdue accounts, ensuring that all recovery efforts are carried out effectively and professionally.
• Training and Development:Conduct regular training sessions for the collections team to improve skills, enhance productivity, and ensure knowledge of regulatory changes and company policies.
Key Requirements:
• Educational Qualification:
• A Bachelors degree in Finance, Business, or a related field (required).
• Additional certifications in collections, finance, or management would be an advantage.
• Experience:
• Minimum 5 years of experience in collections, preferably in the financial services or NBFC sector.
• Proven track record of managing collections teams and achieving recovery targets.
• Skills & Competencies:
• Strong understanding of collections processes, delinquency management, and recovery strategies.
• In-depth knowledge of regulatory guidelines governing collections in the financial sector.
• Excellent leadership and team management skills.
• Strong negotiation and communication skills.
• Ability to manage and prioritize multiple tasks effectively.
• Proficiency in MS Office (Excel, Word, PowerPoint) and collection management software.
Personal Attributes:
• High level of professionalism and integrity.
• Strong decision-making skills and problem-solving abilities.
• Ability to work under pressure and meet targets.
• Excellent interpersonal and relationship-building skills.
• Adaptable to change and fast-paced environments

Keyskills :
collectionscollection strategyrecovery casescollections processdebt recovery