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Customer Relationship Manager

1.00 to 5.00 Years   Chennai   26 Feb, 2025
NEEDION SOLUTIONS PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryFood Processing
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

    Key Responsibilities:Client Acquisition and Retention:Identify and develop new business opportunities within the food industry through networking and lead generation. Manage existing client accounts, ensuring consistent satisfaction and loyalty. Conduct regular client meetings to understand their needs, challenges, and expectations. Sales and Account Management:Negotiate contracts and pricing with clients, ensuring profitable deals. Monitor sales performance against targets, identifying areas for improvement and implementing strategies to achieve goals. Upsell and cross-sell products based on client needs and market trends. Customer Service and Support:Address client inquiries and complaints promptly and efficiently. Resolve product issues, including quality concerns, delivery delays, and order discrepancies. Provide timely updates on order status and product availability. Market Analysis and Insights:Stay informed about market trends, competitor activity, and customer preferences within the food industry. Analyze sales data to identify opportunities for growth and adjust sales strategies accordingly. Collaboration with Internal Teams:Work closely with sales, marketing, logistics, and customer service teams to ensure seamless client experience. Communicate client feedback and market insights to internal stakeholders to inform product development and marketing strategies. Required Skills and Qualifications:Strong Communication Skills:Excellent verbal and written communication to effectively interact with clients and internal teams. Relationship Building:Ability to develop and maintain strong, trusting relationships with clients. Sales Acumen:Proven track record in sales, including lead generation, negotiation, and closing deals.

Keyskills :
online salessales processvoice processcustomer relationshipinternational call center

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