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Ops Associate

2.00 to 4.00 Years   Chennai, Hyderabad, Kolkata, Pune   23 Mar, 2022
Project YX
Job LocationChennai, Hyderabad, Kolkata, Pune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Editorialist YX melds personal styling, editorial content, and shopping into one seamless digital experience powered by proprietary technology and e-commerce tools.Editorialist.com, our media property, delivers sophisticated content and commerce to aspirational and affluent consumers. Our stories connect readers with bespoke product and service solutions for fashion, accessories, beauty, and wellness needs. The cornerstone of our tech platform the YX app blends content, digital services, and e-commerce for our elite clientele, individuals with an average net worth in excess of $550 million. Our co-founder and CEO Rafael Ortiz previously co-founded NexTag, the largest comparison shopping site for products and services, and was responsible for marketing and business development until its sale for $1.2 billion.RESPONSIBILITIES
      • Serve customers by processing orders, returns, and refunds
      • Track orders, returns, and refunds
      • Anticipate issues and proactively communicate with the stakeholders
      • Schedule pick up with the different shippers
      • Working with the different shippers to resolve shipping issues
      • Accurately upload items to our clients digital closets
      • Ensure that our clients digital closets are up to our standards at all times
      • Take Personal ownerships of resolving the client s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns)
      • Perform regular quality checks on various processes and ensure timely delivery
      • Find new ways to offer the best solution for our clients to enhance their experience
      • Document all communication in the EYX dashboard
      • Supporting the operations manager with the enforcement of the company policies and the standard operating procedures.
      • Administer all reports and ensure accuracy in same
      • Help prepare reports for management on a monthly basis
      • Make recommendations for any process improvements
    REQUIREMENT
      • Minimum 2 Yrs of experience in customer service is a must, preferably working in luxury retail, eminent fashion houses, BPO/KPO; primarily supporting US/North American clientele.
      • Strong analytical and logical skills.
      • Strong business acumen, ethics and high integrity
      • Excellent verbal & written communication skills (English)
      • Experience in fashion and e-commerce
      • Must be articulate, organized, detail-oriented and have the ability to multitask
      • Very comfortable using technology
      • Demonstrated experience in improving process and procedures
      • Target driven and take accountability for your work, whilst working in a fast-paced, metric-driven environment
      • Flexible in working rotational shifts/night shifts (APAC, EMEA, US)
      • 2 days week offs including one weekend off (either Sat or Sun)
      • Ability to maintain composure in highly escalated situations
      • Proficient with GSuite (Gmail, Google Docs, Google sheets), Slack.
      • Organized with a can-do attitude
      • Ability to work well with a geographically distributed team (North America, EMEA, India)
      • Quick learner, with a positive attitude and ability to work well within a remote team & setting.
    BENEFITS
    • Medical Insurance
    • Retiral Benefits
    • PF
    • 5 Days working
    ,

Keyskills :
google docsbusiness acumencustomer servicepersonal stylingdigital servicescomparison shoppingbusiness developmentluxury retailnetsatemearetailethicsluxuryexcesschecksfashion

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