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Senior Specialist - Enterprise Cards and Payments

5.00 to 7.00 Years   Chennai,Bangalore, Hyderabad   10 Apr, 2025
WORKFREAKS BUSINESS SERVICES PRIVATE LIMITED
Job LocationChennai,Bangalore, Hyderabad
EducationNot Mentioned
SalaryRs 5 - 10 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    • Job Summary
    • ExperiencedIT Senior Specialistto lead the support and optimization of the banks criticalEnterprise Cards and Payments systems(e.g., card management platforms, payment gateways, fraud detection systems). This role combines deep technical expertise with leadership responsibilities to ensure high availability, compliance, and seamless operation of systems that drive card transactions, digital payments, and customer experiences. The ideal candidate will mentor junior staff, resolve complex technical issues, and collaborate with cross-functional teams to align technology with business objectives.
    • Responsibilities
    • Advanced Technical Support & Incident Leadership:- ProvideLevel 3 supportfor complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors).- Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures.- Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact.
    • System Optimization & Governance:- Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic.- Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency.- Manage upgrades, patches, and lifecycle management of payment applications in alignment with ITIL processes.
    • Compliance & Risk Management:- Ensure systems comply withPCI-DSS, GDPR, PSD2, and other regulatory/industry standards.- Lead audits, vulnerability assessments, and remediation activities for card and payment platforms.- Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks.
    • Strategic Collaboration & Stakeholder Management:- Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements.- Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies.- Document technical workflows, governance protocols, and disaster recovery plans for critical systems.
    • Innovation & Continuous Improvement:- Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades.- Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems

Keyskills :
awssqlsql serverazure

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