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Technical Support Specialist

1.00 to 3.00 Years   Chennai   31 Dec, 2024
Cynosure Corporate Solutions
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaProduction
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Provide technical support for Windows operating systems, specifically Windows 10 and 11, including installation, configuration, and troubleshooting.
    • Utilize remote desktop support tools to assist users effectively and resolve technical issues promptly.
    • Collaborate with team members to diagnose and troubleshoot hardware and software problems.
    • Assist with the management of Active Directory and Group Policy, including user account management and policy enforcement.
    • Demonstrate basic networking knowledge by resolving connectivity issues related to TCP/IP, DNS, and DHCP.
    • Document support processes and maintain accurate records of customer interactions and technical issues.
    • Continuously improve technical knowledge and skills through ongoing training and development.
    Technical Skills Required:
    • Strong knowledge of Windows operating systems (Windows 10/11), including installation, configuration, and troubleshooting.
    • Experience with remote desktop support tools to provide efficient and effective user support.
    • Basic knowledge of Active Directory and Group Policy management for user account and permission control.
    • Understanding of networking concepts such as TCP/IP, DNS, and DHCP to troubleshoot connectivity issues.
    • Proven experience in technical support or a related field.
    • Excellent troubleshooting abilities and a strong attention to detail.
    • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
    • A positive attitude and a customer-oriented mindset.

Keyskills :
troubleshootinginstallationconfigurationdesktop support tools

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