Engineer - Application Support Job Details | ZF Group

Job Description

Apply now Become our next FutureStarterAre you ready to make an impact ZF is looking for talented individuals to join our team. As a FutureStarter, youll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!Engineer - Application SupportCountry/Region: INLocation: Chennai, TN, IN, 631604Req ID: 78415 | Chennai, India, ZF India Pvt. Ltd.About the Team:We leverage digital tools & data, to connect the organization with its customers, providing multi-channel sales effectiveness & transactional margin optimization.What you can look forward to as Application Support Engineer:

• Provide day to day 1st level support in CRM, Cloud contact centre and other applications for the Aftermarket teams.
• Manage the configuration and administration of the cloud contact centre platform (Vonage SaaS Application).
• Set up and maintain user accounts, roles, permissions, and access controls.
• Coordinate and execute deployment of updates, patches, and new features.
• Monitor system performance, call quality, and key metrics to identify and address issues proactively.
• Generate and analyze reports to provide insights into contact centre performance and recommend improvements.
• Conduct training sessions for users on the contact centre platforms functionalities and best practices.
• Troubleshooting issues as they arise.
• Implement and enforce security measures to protect sensitive data and ensure compliance with industry regulations (e.g., GDPR, HIPAA).
• Manage licensing & usage of the system, performing needed clean-ups time to time, ensuring seamless on-boarding processes of users/customers, Support UAT testing.
• Keen attention to detail and complex problem-solving abilities from operational and technical perspective.

Your profile as Application Support Engineer:

• Requires a bachelors degree in engineering or masters degree in science discipline, both preferably in computer science and 4-6 years of professional experience.
• Experience developing and delivering solutions to real customer problems, preferably with an emphasis on Service team issues.
• 2-4 years demonstrated experience in Telecom, Networking or Application/Product support.
• Experience with networking concepts including MPLS, QoS, VPN, basic network connections, and telephony systems like SIP tracking, SCB is an added advantage.
• Salesforce Admin Certification (ADM-201).
• Ability to create Knowledge base articles with effective solution methods.
• Willing to work in flexible shift timing India & UK working hours shift and support, if needed.

Why should you choose ZF Group in India

• Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
• Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Be part of our ZF team as Engineer - Application Support and apply now!ContactJakkula PrasanthWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a companyAt ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:Job Segment: Technical Support, Call Center, Computer Science, Application Engineering, CRM, Technology, Customer Service, Engineering

Keyskills :
application support crm management network concepts data analysis user training technology leadership salesforce security telecom