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Senior. Associate - Operations

1.00 to 4.00 Years   Chennai (Tamil Nadu)   08 Jan, 2025
Job LocationChennai (Tamil Nadu)
EducationB.Com. (Commerce)
SalaryAs per Industry Standards
IndustryCRM/CallCentres/BPO/ITES/Med.Trans
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

  1. Good communication skills Listens to others and communicates in effective manner
  2. Domain Knowledge
  3. Business Writing
  4. Logical reasoning / analytical mind
  5. Adaptability and Flexibility Adapts to changing business needs, conditions and work responsibilities
  6. Should have good working knowledge of Excel
  7. Should be flexible to work in shifts, as required
  8. Effective communication
    • Liaising with Customer on day to day basis through emails & Live chats
    • Meeting the KPIs
    • Responding to client queries on time
    • Interact with internal / external stakeholders
QualificationsBachelors DegreeLocationsPrestige Cyber Towers5th & 6th Floor,117 Rajiv Gandhi Salai (OMR)Karapakkam, Chennai, IndiaEmployment Type: Full-time

Keyskills :
communication skillsdomain knowledgebusiness writing analytical mind excel proficiency accounting finance

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