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Senior Executive - AO&CS (Customer Services - MAA)

1.00 to 4.00 Years   Chennai (Tamil Nadu)   09 Apr, 2025
Indigo Systems And Technology Consulting (india) Private Limited
Job LocationChennai (Tamil Nadu)
EducationCS (Company Secretary)BBA/ BBM/ BBS
SalaryAs per Industry Standards
IndustryConsulting Services
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Job Title: Senior Executive - AO&CS - Customer ServicesEligibilityAny Executive with a minimum of 12 months of experience in the current role(or)Any Senior Executive with a minimum of 12 months of experience in the current roleSenior Executive - AO&CS in the role of Customer ServiceJob PurposeTo carry out safe and secure on-time operations in accordance with the ground operations manual and all applicable procedures.Key Responsibilities and Accountabilities

  • Assist customers through all procedures related to arrivals & departures in the following activities:Reservations & Ticketing:
    • Making reservations across the counter
    • Selling of tickets
    • Remitting cash to the concerned department
    • Answering customer queries over the telephone
    Departures:
    • Attend the pre flight and post flight briefings
    • Setting up of check-in counters
    • Screening of checked-in baggage
    • Maintain high quality of Check-in procedures
    • To assist customers with special requests
    Arrivals:
    • To assist customers with special requests
    • To assist customers with mishandled / damaged baggage and prepare all required reports for the same
    • Co-ordination with the baggage vendor for the damaged bags
    • Follow up with the en-route stations regarding lost baggage
    Post Flight Departure:
    • Filing of all necessary flight papers
    • Any other responsibility assigned by the management from time to time
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.Our diversity, equity, and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.LocationsChennai, TN, IN

Keyskills :
customer service reservations management ticketing operations baggage handling safety compliance screening workforce

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