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| Job Location | Chennai (Tamil Nadu) |
| Education | B.Com. (Commerce) |
| Salary | As per Industry Standards |
| Industry | Banking |
| Functional Area | Operations/Customer Service/Telecalling/Backend |
| EmploymentType | Full-time |
: Senior Team MemberLocation: Chennai, IndiaAbout UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process OverviewThe process involves working claims on behalf of consumer Debit card holders. The team works on the Debit card transactions which are disputed by BOA customer; setting-up the claims, providing temporary credit, fraud report the card, and pursuing chargeback opportunities as per association guidelines (Visa/Mastercard/Pulse). If the merchant comes back with Pre Arb or Re-presentment, the team would need to perform complete research on the claim and finally take a decision to pay or deny the claim.Associate will need to understand the claim lifecycle and review the claim for valid compelling evidence and take a decision to pay or deny the claim.Responsibilities
Keyskills :
claim lifecycle understanding us banking regulations communication skillsmicrosoft office proficiency debit card knowledgetsp