Senior Sales Manager (APAC)

Job Description

Job Title:Senior Sales Manager (APAC)Are you enthusiastic about creating memorable experiences Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for an English and Chinese speaking Sales Manager to join the APAC team based in Dalian. This is a permanent position with an onsite working environment.Reporting to the Senior Sales Director, the Senior Sales Manager is responsible for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth for the APAC region. You will oversee the management of highly complex and large sales deals of B2B renewal sales business accounts for health technology products.As a Senior Sales Manager, you will lead a team of the Inside Sales team and be accountable for driving team performance through revenue retention motions (product/ service contract renewals, extension, upsell, and expansion). You are responsible for ensuring that the day-to-day operations have a smooth process and strive to overachieve KPI/ SLA set by the client and management; strengthen the relationship and expectations of the client; and manage the programs yearly budget and revenues.As part of our organizations growth, this expansion role is a permanent position where you get to develop a new technology business line as our organization expands the business.The ideal candidate is a competitive self-starter, with a strong sales track record (B2B direct selling or partner management), some people leadership experience, and the ability to thrive in a fast-paced environment. If you possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this could be the right job for you. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!As a Senior Sales Manager in our team, you will:

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth.
• Act as an enabler to remove both internal and external roadblocks and help the team to resolve complex challenges in support of sales opportunities.
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction.
• Work with external-facing clients as a point of escalation and respond in a timely manner to any issues.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members.
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions, and ensure data recorded in the CRM is accurate and up to date.
• Maintain a high level of communication with external stakeholders to ensure strategic client relationships are fostered and developed.
• Manage effective client relationships, having a clear view on accounts and how to maximize revenue while effectively communicating quarterly objectives to clients.
• Work closely with client contacts on reporting and forecasting.
• Serve in a consultative role to support key stakeholders, both internal and external.
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs).

Well be a great match if you have:

• Bachelors Degree is preferred.
• 10 years of account management/ consultative-based sales experience managing renewals accounts, upselling, or cross-selling sales motions for an enterprise or mid-market business portfolio.
• Experience with high-volume calling with a proven track record of sales or account management in the medical/pharmaceutical or engineering/manufacturing industry.
• Candidates with an excellent command of Chinese, English language, and/or cultural nuances are encouraged to apply for this role as it requires business language liaison.
• People leadership with B2B sales team management experience is required.
• Based in Dalian office, you will provide renewal selling services or solutions to a dedicated territory in APAC region, including China, Manila, South Korea, and Japan.
• Strategic-thinker with an appreciation of complex selling cycles and the ability to engage at the executive level.
• Experience with customer experience and sales, able to listen and respond to consumer needs, effectively communicate features and benefits of highly innovative products to customers.
• Enthusiasm for new technology, demonstrating the ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer.
• Aptitude to learn and optimize new technology with prior experience in utilizing Client Relationship Management tools, e.g., Salesforce, SAP, etc.
• Advanced problem-solving and analytical skills, demonstrating the ability to multi-task and make timely and sound decisions under conditions of uncertainty or limited data.
• Agility to manage ambiguous and complex situations while maintaining a good rapport with customers.

Location:CHN Dalian - 18 Software ParkLanguage Requirements:

• English (Required)
• Mandarin (Required)

Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Keyskills :
bb sales management profitability improvement team leadership client relationship management strategic sales planning enabler b2b b2b sales sales manager business growth sales forecasting customer success team management senior sales manager