Veeva Systems - Associate Account Partner

Job Description

Associate Account Partner China - ShanghaiSales 435-Sales Comm AsiaFull-TimeOn-siteVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.Join us in Shanghai, committed to making a positive impact on its customers, employees, and communities.The RoleThe Account Partner has a key role within our organization and is responsible for building and maintaining strong, long-term relationships with our clients. This position serves as the primary point of contact for clients, ensuring their satisfaction and loyalty by providing exceptional service and support. The Account Partner will work closely with cross-functional teams to deliver tailored solutions that meet clients evolving needs and drive business growth.What Youll Do

• Develop and maintain a deep understanding of clients business objectives, challenges, and preferences to provide personalized and proactive support
• Serve as the main liaison between customers and internal teams, ensuring seamless communication and coordination of efforts
• Proactively address customer concerns or issues in a timely and effective manner, escalating as necessary and ensuring resolution to maintain client trust and satisfaction
• Contribute to the achievement of sales targets by identifying new business opportunities within existing accounts and converting them into successful deals
• Work closely with the pre-sales team to understand customer needs and tailor proposals and presentations that effectively demonstrate the value of our products and services
• Negotiate contracts and pricing with customers, ensuring mutually beneficial agreements that support both client satisfaction and company profitability
• Develop and maintain a strong pipeline of potential deals within assigned accounts, actively managing the sales cycle from opportunity identification to close
• Collaborate with customers to develop comprehensive account plans that align with their business goals and our companys capabilities
• Identify and pursue upsell and cross-sell opportunities to maximize customer value and revenue potential
• Stay informed about industry trends, market developments and competitor activities to provide clients with valuable insights and strategic advice
• Foster a collaborative work environment by actively participating in team meetings, sharing knowledge and best practices, and providing support to colleagues as needed
• Maintain accurate and up-to-date account records in our CRM system, documenting key interactions, account status, and any relevant notes
• Communicate effectively with internal stakeholders, including senior management, global related colleagues, to keep them informed of significant account developments, customer feedback and any potential risks or opportunities

Requirements

• Bachelors degree and 2 years of sales or account-related experience
• Experience in building and maintaining successful customer relationships and driving account growth
• Good interpersonal and communication skills, both written and verbal, with the ability to effectively interact with customers at all levels
• Proactive and self-motivated, with the ability to work independently and as part of a team
• Strong negotiation and influencing skills, with the ability to drive deals to closure and achieve win-win outcomes
• Results-oriented and goal-driven, with a strong work ethic and a commitment to achieving targets
• Strong written and verbal English skills

Nice to Have

• Life sciences (Pharmaceutical industry) background
• Software (CRM or other enterprise-level Software) background
• Consulting (e.g. Big 4, etc.) background

Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Keyskills :
customer relationship management sales strategy development negotiation and closing communication skillsaccount growth management english history science