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Veeva Systems - Global Service Center Associate - English

1.00 to 4.00 Years   China (China)   18 May, 2025
Veeva Systems
Job LocationChina (China)
EducationBCA (Computer Application)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Global Service Center Associate - English China - DalianProduct Support 204-Support GSC /Full-Time /On-siteVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.Join us in, committed to making a positive impact on its customers, employees, and communities.The RoleWe are currently seeking a talented Global Service Center Associate in Dalian, China, to join our talented Veeva Customer Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. If you are driven to provide an excellent customer experience and work with software, this job is for you!What Youll Do

  • Advise end users on best practices when using Veevas applications
  • Identify and resolve client issues associated with Veevas applications
  • Build strong and professional relationships with all users of Veevas applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
  • 1 years relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manner
  • Ability to quickly learn and communicate technical information
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills in English
Nice to Have
  • Fluency in Japanese or Korean will be a plus
  • Experience working in the life sciences and healthcare industry
  • Experience working with any Documentation Management Software
Perks & Benefits
  • Allocations for continuous learning & development
  • Health insurance with generous coverage limits
  • Allowance for wellness & fitness programs
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Keyskills :
customer service excellence effective communicationproblem resolution technical proficiency time management history english

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