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International Voice Process

Fresher   Coimbatore   30 Mar, 2026
KG Invicta Services Private Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Position Title:Junior Process AssociateProcess:International Voice ProcessLocation:Coimbatore (On-site)Shift:US Shift (Night Shift)CTC:3.18 LPA IncentivesAs aJunior Process Associate, you will be responsible for delivering excellent customer service while driving sales through upselling and cross-selling. This is a voice-based role involving bothinbound and outbound callswith international customers. You will address customer queries, recommend suitable solutions or services, and work toward achieving defined performance and conversion targets.This role blendscustomer support with consultative sales, making it ideal for individuals who are confident communicators, quick learners, and motivated by results. Your contribution will play a key role in enhancing customer satisfaction and supporting business growth.Job Description International Voice ProcessKey Responsibilities
    • Handle customer calls and provide accurate, timely support.
    • Promote products/services and drive conversions through effective upselling.
    • Achieve individual performance metrics and sales targets.
    • Document customer interactions and maintain updated records.
    • Follow standard operating procedures and ensure call quality.
    • Adapt communication style based on customer needs and expectations.
    Eligibility Criteria
    • Any degree (Freshers are welcome to apply).
    • Strong verbal and written communication skills.
    • Willingness to learn and grow in an international voice-based process.
    • Comfortable working night shifts with rotational weekly offs.
    • Ability to handle both inbound and outbound calls professionally.
    • Sales-driven mindset with the ability to meet targets.
    What We Offer
    • Voice & Accent Training.
    • 3 months of paid training.
    • Performance-based incentives & annual loyalty bonus.
    • Night shift allowance, food, and cab facility.
    • 5-day work week with rotational weekly offs.
    • Internal Job Promotion (IJP) opportunities.

Keyskills :
voice processsalesoutboundinbound

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