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Junior Technical Support-ICT

Fresher   Coimbatore, Tamil Nadu   24 Sep, 2025
Rathinam International Public School
Job LocationCoimbatore, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:The Junior Technical Support ICT role based in Coimbatore, India involves providing first-level technical assistance and support for computer systems, hardware, software, and network-related issues. You will be responsible for responding to support tickets, troubleshooting basic ICT problems, and assisting with system maintenance and upgrades to ensure smooth and secure IT operations.Key Responsibility:- Respond to technical support requests from staff and students through phone, email, or ticketing system.- Troubleshoot and resolve issues related to desktops, laptops, printers, projectors, and basic networking.- Assist in the installation, configuration, and maintenance of software and hardware.- Provide support for internet connectivity, LAN/Wi-Fi issues, and email access problems.- Maintain inventory records for ICT equipment, coordinate with vendors for repairs or replacements, and set up ICT infrastructure for classrooms, labs, and events.- Ensure systems are regularly updated with security patches and antivirus protection.- Escalate unresolved issues to senior technical staff or IT administrators when necessary.- Assist in creating basic user guides or documentation for frequently asked technical questions.- Maintain logs of daily support activities and report recurring issues to the IT Manager.Qualification Required:- Diploma or Bachelors degree in Computer Science, IT, or a related field.- At least 2 years of experience in a similar IT support or helpdesk role.- Basic knowledge of Windows/Linux OS, MS Office, networking, and troubleshooting tools is essential.Additional Details:No additional details provided in the job description.,

Keyskills :
TroubleshootingLaptopsPrintersProjectorsNetworkingInstallationConfigurationMaintenanceInventory ManagementVendor CoordinationDocumentationAnalytical SkillsCommunicationInterpersonal SkillsCustomer ServiceWindows OSMS OfficeDesktopsIntern

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