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Customer Support Associate

0.00 to 1.00 Years Coimbatore (Tamil Nadu) 22 May, 2025

Job Location	Coimbatore (Tamil Nadu)
Education	ME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
Salary	As per Industry Standards
Industry	Manufacturing/Industrial, Petrochemicals
Functional Area	Bio Tech/R&D/Scientist
EmploymentType	Full-time

Job Description

The Opportunity:Avantor is looking for an associate for an entry-level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcripts or established processes in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.What were looking forEducation:Bachelors in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation)Experience:0 to 1 years of experience.Skills, knowledge & experience:

Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques. Hands-on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM.
Excellent communication in English (written & verbal) - ability to interact with native English speakers.
Adequate typing skills minimum of 25 wpm with 98 PERCENT accuracy.
Proficiency in Microsoft Office MS Word and MS Excel and/or MS Access.
Positive attitude towards work, team, learning, and taking up initiatives/tasks.
Ability to provide accurate information in a user-friendly manner.
Flexible to shifts.
Attention to details - Quality, training abilities, and people management.
Ability to handle business calls.

How you will thrive and create an impact

Continually enhances product knowledge as well as sales and customer applications skills.
Maintains specific account records as required by management.
Maintains awareness of territory and overall sales and profitability goals.
Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts.
Performs other duties as assigned.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why AvantorDare to go further in your career.Join our global team of 14,000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes peoples lives for the better.It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills, and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions sets science in motion to create a better world. Apply today!EEO StatementWe are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.3rd party non-solicitation policyBy submitting candidates without having been formally assigned and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.Locations: IND-Coimbatore, India

Keyskills :
technical product support microbiology lab techniques excellent communicationmicrosoft office proficiency attention to detailftir hplc rt-pcr nanotechnology genomics chemistry proteomics gc-ms biochemistry bioinformatics

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