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Technical Lead

3.00 to 5.00 Years Coimbatore (Tamil Nadu) 27 Oct, 2024

Job Location	Coimbatore (Tamil Nadu)
Education	Any Graduate
Salary	As per Industry Standards
Industry	Software Services, Internet/Dot com/ISP
Functional Area	IT Software : Software Products & Services
EmploymentType	Full-time

Job Description

To assist the Ops Manager in delivery of the assigned Infrastructure Mgmt services.
Handle desktop escalation calls.
Prioritizing the calls, analyzing calls on response/resolution violations.
Interacting with ops on day-to-day technology requirements.
Review Daily activity reports, Infra avl reports, backups & antivirus reports.
Involve in projects on servers, network, security.
Introduce site-specific initiatives to improve service delivery, c-sat.
Preparation of operational schedules like shift rosters for Engrs/HDKs, vendor listing/meetings.
Review adherence on process-based documentation / SOP.
Active participation on project ramp-up / transitions / BCP / Audits.
Ability to drive people to ensure that project deliverables are met and project time is maintained.
Responsible for generating Installation analysis report and other such documents.
Establish and enhance relationship with customers/clients.
Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge, and adhering to quality processes in ensuring team objectives are met.

LocationsTechnical LeadCoimbatore, IndiaTech Hiring3112335

Keyskills :
** infrastructure management technical support services project management process documentation client relationship management ** technical lead bcp security service delivery

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Technical Lead

Job Description

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