APPLY Now Client Billing Operations - Vice President

Job Description

Department Description: Client Billing Operations supports the end to end Billing process for the global business units within both Securities Services and Escrow Services. These global CIB clients use Custody, Cash & Liquidity, Collateral Management, Fund Accounting, Transfer Agency, Investment Analytics, Trust & Fiduciary, Middle Office Outsourcing, Foreign Exchange, and other products and services related to servicing assets for traditional and alternative funds. The department is comprised of 150+ full time professionals located in Plano, Texas and Manila, Philippines. Role Description: The Operations Vice President for Client Billing role will lead the team in India handling daily operations of the function including managing escalations, supporting the delivery of strategic transformation initiatives and the overall risk and control environment to meet client/customer/stakeholder needs. Role/Responsibilities:
• Perform a lead operational face to internal partners / stakeholders in dealing with escalated issues
• Develop sound functional expertise and gain business knowledge of the product and services we support to effectively anticipate and address client/customer/stakeholder needs
• Maintain excellent collaborative relationships with internal partners including: Global Client Billing Operations, Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Technology, Compliance, Risk Management and Controls
• Manage and develop a team of about 15-20 FTEs from Supervisor to Associate levels
• Proactively manage the team in executing with skill and urgency agreed invoice production and delivery timelines, communicating action plans to internal/external stakeholders, and implementing sustainable solutions to avoid repeat and unnecessary escalations
• Drive change to create an evolving culture geared towards process improvement, innovation, and effective policy updates
• Lead projects focused on reviewing end-to-end invoice production and delivery processes to identify sustainable solutions to eliminate manual/bespoke processes and partner with the Billing POTL to drive delivery of solutions that will enhance the quality and productivity of the team
• Monitor and report key operational performance indicators and key risks to management, on a weekly and monthly basis, focusing on identifying process improvements and consistency across the global Invoice Production function
• Analyze errors and control breakdowns, determine root causes and trends; oversee implementation of remedial actions
• Present key messages to a wide audience, including executive level stakeholders; escalate and articulate key risks / issues to Senior Management in a timely manner
Skills, Attributes & Required Experience:
• 10+ years of Securities Services Business / Operations experience required
• Proven track record of managing and developing a team / management experience required
• Experience managing the delivery of complex projects on time
• Experience managing collaborative relationships with senior stakeholders and building strong internal relationships across the global franchise
• Demonstrate leadership skills self-starter, proactive, execution/results oriented
• Communicates effectively using the right format and level of detail given the audience with emphasis on executive presence and influencing
• Ability to identify issues, work collaboratively to recommend / implement solutions; proven track record in managing re-engineering programs
• Adaptability to a fast paced, consistently changing environment; react to high pressure situations in a professional manner
• Sets and communicates clear vision and direction to the team
• Drives and sustains individual and team performance
• Provides and solicits timely, actional feedback to support the team s performance and continued growth
• Experience with complex Data transformation exercises is preferred
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Keyskills :
risk managementproject managementclient billingautomationfund accountingclient serviceshigh pressure