Area ManagerPrevention & Detection

Job Description

• Responsibilities for Prevention of potential frauds for Product (s) / High ticket size cases (individual contributor role) Responsible for direct handling for Product (s) OR High ticket size cases as assigned by the respective State head.

• For Product (s) OR High ticket size cases assigned has to ensure strong fraud prevention process by his direct involvement in handling files and managing all line function activities to prevent frauds from entering the system for these products.

• Review and monitoring of Prevention of potential application frauds Guiding the team on effective ways of screening and sampling of loan applications for all Retail products Has to conduct internal checks on a daily basis on the Screening activity of files and check adherence to the norms laid down.

• Has to review reports of cases and do quality checks on the report content to see adequacy of remarks and whether the report status is in line with the verification conducted.

• Has to have a strong review mechanism and conduct regular checks at locations to cross check their adherence to Sampling %ge benchmarks, TAT, Investigation of discrepant cases, processing fee collections.

• Reviewing basis high risk indicators such as CIBIL 0,- Ensuring that the location managers follow the Risk strategy rolled out from time to time.

• Monitoring use of scorecards / hunter and other sampling strategies to detect application frauds Ensure system updations are done by the team and whether TAT are met on sampled cases.

• Supervise and ensure that Investigations of all discrepant cases is done to identify involvement of applicant, collusion with Banks outsourced channel at a Prevention stage Pre-disbursal checks on payment business products like credit/debit.

• Cross Checks Supervision of cross checks conducted by the line teams as specified in the internal RIC bulletins and guidelines rolled out by the Central RIC team.

• Has to monitor whether the samples picked up for verification are in line with the defined scope in RIC bulletins.

• To take immediate corrective action on location managers who are not meeting the prescribed %ges and the scope.

• Identifying process gaps / policy changes and taking up with the respective SHs / Credit & Policy teams as suggestions for change.

• Ensuring that negative findings / variances found whilst conducting the cross checks are addressed with the respective units and appropriate action is taken where required.

• Controlling outsourcing risk Monitor and review and supervise cross checks conducted by the line teams Reviewing samples picked up by location managers and their teams for the various activities conducted.

• Ensure that empanelment checks are conducted at the on boarding stage on various vendors / channel partners operating in Retail Asset & Payments business units Manage Outsourcing risk by carrying out checks on Outsourced agents Regular visits audits to DSA, channels etc.

• Vendor Management Conducting reviews of all RIC vendors within the territory assigned.

• Has to ensure regular training is imparted, triggers are revisited, agency is complying with the Banks information security norms, adherence to code of conduct and the Service level agreement.

• Has to review all hygiene items such as Sampler productivity, Sampler attendance, discipline and adherence to code of conduct.

• Should conduct test to gauge samplers knowledge of latest fraud trends and ability to apply correct triggers to identify samples.

• Validations of cases billed vis a vis cases allocated to the agency for verifications.

• Others Has to measure the performance of the location managers by checking their knowledge and whether they are up to date on RIC processes and changes rolled out by Central team.

• Also, has to check whether the location is compliant with all ISO processes, performance basis Metrics,.

Skills

• Good verbal and writing skills
• Problem solving and must be Solution oriented
• Ability to guide team members on day to day transactions
• Proactive and Self driven
• Ability to multi task

QualificationsGraduate (B Com/ B Sc) or Post graduate.,

Keyskills :
new business generationfraud prevention marketingcode of conduct on locationservice level business developmentsales