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Assistant Manager LMS

5.00 to 10.00 Years   Delhi   14 Jun, 2023
Skywings Advisors Private Limited
Job LocationDelhi
EducationNot Mentioned
SalaryRs 5 - 8 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    KPA & Activities1. Business Target : Achievement of Lead generation targets for the teams as definedand agreed upon. Goal setting for the team in conjunction with the Team Leader. To review NPE/PIP Loan officers jointly with Team Leader. Monitor LMS Coordinators for daily activities. Participate in the morning huddles with the team and audit on daily appointmentcommitments. Implementation and audit of the various defined processes and practices. Dissemination of information with respect to business (product changes, processchange, incentive update,etc.) within the teams. AM to conduct initial interviews, liaise with the local admin team and assist the teammanager in recruitment of the right candidates for the team and ensure budgetedmanpower are in place for the teams mapped to him. Collaborate with Sales Team to increase the appointments- login percentage. Ensure fulfillment of smooth end-to-end process for every case sourced by the teams. AM to prepare Adhoc Reports as desired by stakeholders from sales team.2. Coaching and Development:Enabling the team members to reach maximum level of efficiency to improveprofessional and organizational effectiveness. To ensure daily 1 customer call with the FSA / team member to check the progress ofa team member in terms of their customer handling skills AM/ ASM to handhold the recruited FSA/ LSE by training them on productknowledge, softwares and processes. AM / ASM to work with the TM on NPE (non performing employee) and takecorrective actions towards making them PE (performing employee). Devise PIP in consultation with SM to make them productive. AM/ ASM to ensure low levels of attrition of the team members mapped to him andsupport the TM towards retention of his team members. Exit interview to be conducted for any resignee in the team.3. Performance Review: AM/ ASM to track and analyse reports and MIS (Business MIS, Certification MIS,Incentive MIS, etc.) Review and implementation of performance sheets in conjunction with teammanagers AM/ ASM along with TM to ensure he/ she gives appropriate feedback to all teammembers, identify areas of improvement , initiate performance improvement plan anddocument them. AM / ASM along with the TM to share progress with respect to the KRA's with theteam members, review and appraise objectives / KRAs every month. AM/ ASM along with TM to ensure he/ she gives appropriate feedback to all teammembers, identify areas of improvement , initiate performance improvement plan anddocument them.4. Relationship Building : AM / ASM to ensure relationship building between ASM / AM and below levels ofthe mortgage vertical. AM / ASM to share various relevant reports related to financial services withmortgage AM/ ASM and discuss areas of improvement between the two teams andwork towards bridging the gaps between the two teams. AM / ASM to manage relationships with HDFC Ltd RMs .AM / ASM to manage relationship with various insurance partners.

Keyskills :
lead managementinsurance salessalestele salestelecallingcross selling

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