Branch Relationship Manager

Job Description

Job Role- Branch Relationship ManagerAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help ourcustomers realise their dreams and ambitions across ~500 branches in the country. As a market leaderin the consumer banking business, DBS has a full spectrum of products and services, includingdeposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards andpersonal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM INR 1 million through need-based approach and ensure clientcoverage and product penetration through cross-sell and up-sell of DBS products and services. To manage && maintain the highest customer satisfaction and service levels through pro-activeclient engagement && relationship management, coordinating internally with DBS Service andDistribution and Product teamKey Accountabilities
• Acquire and upgrade quality clients in the branch location areas to Treasures segment.
• Engage with existing customers to deepen the wallet share through retention and growth of
• AUM.
• Accountable for achieving monthly && annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings
• Book growth
• Ensure proper implementation && execution of product strategies through effective relationship
• management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and
• beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability
• and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service
• standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process,
• timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and
• processes incl. doorstep banking etc.
Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantageContact Person- AdamContact detail-hidden_mobileEmail-adam@livecjobs.com

Keyskills :
credit cardscustomer satisfactionmortgage loansbranch salesmutual fundsbanking salesbranch relationbranch relationship manager