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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Manufacturing |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Assist in formulation of targets for individual & teams as per Strategies outlined. Hire and onboard new employees Answer questions from individual team members and provide guidance with feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staffs motivated. Measure performances as per the defined key metrics. Ensuring adherence to policies for attendance & other procedures. Keep management informed on issues & problems. Prepare daily monthly reports / dashboards. Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity Consistently achieving set targets Achieving productivity metrics as per set benchmarks Handling customer complaints/ Queries Inter department follow- ups on need basis. Managing & handling pick ups coordination with agencies & FOS.Salary 1 Lac To 1 Lac 50 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 0 - 1 Years Qualification Other Bachelor Degree,
Keyskills :
mis accounts billing operationsteamhandling teamhandling ts customerservice customercomplaints management operations monit ep ting monthlyrep ing