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Crm Executive

2.00 to 3.00 Years   Delhi   28 Sep, 2024
VINAYAK ENTERPRISES
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryManufacturing
Functional AreaCustomer Service (Domestic)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    CUSTOMER RELATIONSHIP MANAGER(CRM)Job Title: (CRM) Customer Relationship Management ExecutiveLocation: Vivek Vihar, Delhi-110093Job Type: Full-TimeExperience: 2-3 YearsQualification: Graduate (Female only)Job Summary: We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) with 2-3 years of experience. The ideal candidate will possess strong communication skills, be soft-spoken, and have the ability to understand and address customer needs effectively. This role requires a blend of analytical and technical skills to manage customer interactions and ensure a high level of customer satisfaction.Key Responsibilities:
    • Customer Interaction:
      • Serve as the primary point of contact for customers, addressing their inquiries and concerns in a professional and courteous manner.
      • Understand and anticipate customer needs, ensuring that they receive personalised and efficient service.
    • Relationship Management:
      • Build and maintain strong relationships with customers to enhance loyalty and retention.
      • Proactively reach out to customers to ensure their needs are being met and to gather feedback for service improvements.
    • Problem Solving:
      • Address customer issues and complaints promptly and effectively, ensuring customer satisfaction.
      • Collaborate with internal teams to resolve any technical or service-related issues.
    • Analytical and Technical Skills:
      • Utilise CRM software to manage customer data, track interactions, and generate reports.
      • Analyse customer feedback and data to identify trends and suggest improvements to services or products.
    • Communication:
      • Communicate effectively with customers via phone, email, and in-person meetings.
      • Prepare and present reports on customer satisfaction and relationship management metrics.
    Qualifications and Skills:
    • A Graduate degree from a recognized institution.
    • 2-3 years of experience in a customer-facing role, preferably in customer relationship management.
    • Excellent communication skills, both verbal and written.
    • Must be Soft-spoken with a strong ability to listen and empathise with customers.
    • Strong analytical skills with the ability to interpret data and make informed decisions.
    • Technical proficiency in CRM software and basic IT tools.
    • Ability to work independently and as part of a team.
    Preferred Skills:
    • Experience in a similar industry or sector.
    • Familiarity with customer service best practices and trends.
    How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their experience and suitability for the role to hidden_email.This job description is tailored to attract candidates who have the right mix of communication, analytical, and technical skills necessary for effective customer relationship management.

Keyskills :
verbal behaviordecision-makingactive learningproblem solvinginterpersonal skills

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