Customer Expereince -Account Executive

Job Description

Requisition ID: 269853Work Area: SalesExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.The Customer Experience Account Executive (AE) is responsible for selling the worlds best Customer Engagement software suite to Indian customers. Your top priority is to position SAP Cloud solutions to help organizations improve the way they market, sell to and service their customers.The solution portfolio is market leading and consistently recognized as having the best product vision. That vision is to help organizations improve the way they market, sell to and service their customers. SAP has over 40 years experience improving supply chains and Enterprise Resource Management to more than 200 million users worldwide. The CX portfolio builds on that tradition and leverages a world class reputation as a go to company when you need things done correctly.SKILLS AND REQUIREMENTS:

• Results driven - You will focus your energy on high return and profitable opportunities. You will execute against a plan, adjusting appropriately as the climate dictates. Motivating others and understanding how to effectively utilize resources to achieve your end state vision is essential, as is tenacity and a high level of comfort prospecting.

• Problem solver - Your primary objective is to identify new customer opportunities by recognizing challenges that you can help solve. You will utilize knowledge of best practices and trends to position SAP as a trusted advisor and critical business partner. Perseverance in the face of adversity is critical.

• Communication - You will develop a deep understanding of the customers needs through effective questioning and listening skills. You will deliver clear, concise presentations with enthusiasm and passion, demonstrating knowledge of SAP solitons and services. By restates main concepts and gaining agreement from customers on actionable next steps you will ensure alignment with all stakeholders and consistently advance a sale.

• Engagement with C-level Executives - You must be adept at gaining access to senior managers by proving your relevance. You will skillfully interact with decision makers, including C-level executives while demonstrating responsible decision making in stressful or unexpected situations.

• Solution & domain knowledge - You must quickly develop a broad and solid understanding of the key CX solutions so that you may articulate the business value of each with customers. Your ability to actively demonstrate knowledge of competition and domain to proactively position SAP CX against competitive forces is essential.

• Negotiation - You will be professional under pressure and demonstrates responsible decision making in stressful or unexpected situations. Conflict should be resolved in ways that create value and leads to new opportunities. You will seek to understand the roles of all parties involved in a negotiation and anticipate their tactics, motivations, sensitivities and intentions. Business decisions will be based on experience, wisdom, and thorough understanding of the situation. You will gain confidence by being trustworthy.

• Relationships - You will build effective relationships with your peers, managers and co-workers across the entire SAP Enterprise. Your communications will be timely and considerate. You will strive to be a valued member of every team engagement.

EXPECTATIONS AND TASKS:

• Works with the Sales Manager and team to develop and execute programs to drive pipeline & close deals with focus towards Northern and Eastern India
• Works with the Regional VAT to educate target accounts on the solution set and conducts account planning for strategic deals.
• Works to uncover and run sales cycles-based opportunities as directed by the Regional Sales Lead.
• Works with VAT team on sales campaigns.
• Works to attain various sales objectives related to securing new business opportunities within named customers.
• Develops sales best practices securing repeatable and expansive opportunities across named accounts

EXPERIENCE & EDUCATION:

• Bachelor s degree in related fields (Business / Engineering or Technology)
• Strong experience in CX domain
• 8 to 11 yrs of industry experience is a must.

WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.SAPS DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations: Job Segment: ERP, Engineer, SAP, Supply, Cloud, Technology, Engineering, Operations ,

Keyskills :
new business opportunitiesnew businessregional salesaccount planningequipment supplyresource managementcustomer engagementcustomer experienceenterprise softwareapplication softwaresales