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Customer Service Advisor 2 - Chat support

Fresher   Delhi   23 Sep, 2025
BT Group
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Customer Service Advisor 2 at BT Group, you play a crucial role in assisting customers across all channels. Your focus is on delivering exceptional customer value and success through support excellence and expertise in the companys solution portfolio. With some supervision, you contribute to the implementation of specific Customer Service management plans and create value-based relationships with customers to optimize customer service. By leveraging the resources of BT Group within established guidelines, you help in gathering customer information, performing analysis, and understanding customer needs to provide valuable insights for efficient customer issue management. Your responsibilities also include executing and delivering work as per existing procedures to achieve team objectives and vision. Additionally, you assist in identifying and implementing continuous improvement opportunities to enhance customer service team processes.Key Responsibilities:- Assist customers across all channels to deliver exceptional customer value and success- Contribute to the implementation of specific Customer Service management plans- Create value-based relationships with customers to optimize customer service- Gather customer information, perform analysis, and understand customer needs for efficient issue management- Execute and deliver work as per existing procedures to achieve team objectives- Identify and implement continuous improvement opportunities to enhance customer service processesQualifications Required:- Billing- Communication- Complaint management- Continuous improvement- Customer relationship management- Decision making- Escalation management- Growth mindset- Inclusive leadership- Information management- Issue resolution- Problem solving- Requirements analysis- Stakeholder management- Technical support- Time managementAdditional Company Details (if present):Aligned with BT Groups leadership standards, you are expected to demonstrate inclusivity and safety in your leadership approach, inspiring trust through self-awareness, honesty, and integrity. You should take ownership of outcomes by making decisions that benefit the broader organization. By delivering exceptional service to customers and focusing on clear priorities that add value, you showcase your commitment to the companys success. Furthermore, your strong commercial focus and ability to bring an external perspective to decision-making highlight your commercially savvy nature. Embracing a growth mindset, you should continuously seek opportunities for personal and organizational growth. Lastly, by building diverse and future-ready teams that enable all individuals to thrive, you contribute to shaping a successful future for the organization.,

Keyskills :
billingcommunicationcomplaint managementcontinuous improvementcustomer relationship managementescalation managementinformation managementissue resolutionproblem solvingrequirements analysisstakeholder managementtechnical supporttime management

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