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Customer Service Executive

0.00 to 2.00 Years   Delhi   10 Oct, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. Were looking for a highly skilled call center representative to join our team, managing a high volume of inbound and outbound calls. The ideal candidate is a quick learner who can memorize scripts and adapt them as needed as issues arise during a call. He or she will be handling a variety of important supportive tasks, providing answers, insights, instruction, and purchase assistance. As the voice of our company, the call center rep must possess excellent communication and interpersonal skill, and enthusiasm for helping consumers and driving satisfaction.Objectives of this Role

  • Handle a large volume of inbound and outbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the callers request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency
Daily and Weekly Responsibilities
    • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives
    • Create and maintain case management records of daily problems and remedial actions taken in a call center database
Skills and Qualifications
  • High school degree
  • Previous experience in a call center or customer support role
  • Strong active listening skill and verbal communication
  • Adept to problem-solving and conflict resolution
  • Ability to multitask, manage time, and prioritize

Keyskills :
workforce managementidmscommunicationctidatacomacdavaya productspanvaletroscoecopcivroutboundintertestcall center developmentscriptsinstructingiexidealcall loggingcall center

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