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Customer Success Manager - DACH (m/f/d)

1.00 to 4.00 Years   Delhi   10 Apr, 2023
Leadfeeder
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    In order to offer our customers the best service in the long term, the Customer Success department works constantly with and for our customers and helps them to improve their processes even further. If customer satisfaction is also your top priority and you are enthusiastic about innovative technologies, Echobot is the right place for you!Responsibilities
    • You will support the customers assigned to you throughout their entire customer journey
    • You will be responsible for the onboarding of your new customers in web sessions and on site
    • You will develop and define customer expectations, needs, and goals
    • You will give professional advice to your customers on the successful use of our platform
    • You will identify and expand development potential within your customer base
    • You will ensure customer success and the associated renewal rate
    Requirements
    • A completed commercial training, a comparable qualification or degree
    • Empathy with customers, able to work independently and outcome-oriented
    • Initial customer experience
    • Fluent in German (written and spoken) and business fluent in English
    • Enjoy regular communication by phone and email
    Perks
    • The chance to work with a very knowledgeable, high-achieving and fun team
    • An international, diverse, dynamic and committed work environment
    • The opportunity to work remotely, with a flexible work schedule
    • Mental Health support with Auntie
    • Annual company retreats in sunny locations and team off-sites - Last year we went to Croatia ;)
    If this role excites you and sounds like a great fit, please apply below!,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingcustomer experiencecustomer satisfaction

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