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Customer Success Manager PaaS or IaaS

7.00 to 10.00 Years   Delhi   30 Sep, 2019
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Build Permanent Customer agreed use cases that will have a high likelihood of renewing.Deliver workshops and demo s to the CustomersBuilding strategic value-add customer relationships, providing best in class services and ensuring customer satisfaction via technical expertiseSupport customer to implement Oracle PaaS/IaaS successfully and build Oracle cloud reference cases to drive continuous cloud opportunities;Creatively support customer to adopt Oracle PaaS/IaaS platforms, e.g. development of industry solutions on Oracle PaaS/IaaS platform, migrating non-Oracle workload to Oracle public cloud, and delivering deep dive workshops or PoCsDesign and optimize modern cloud platform and infrastructures for customers digital transformationGood collaboration with sales and SC team, and align with the PaaS & IaaS Implementation partners to ensure excellence in execution and the achievement of regional renewals and expansion targetsCreate a scalable resource pools in designated subject areas to ensure high quality service deliverySuccess will be realized by achieving PaaS/IaaS solution adoption successfully, customer satisfaction and reference ability, and contract renewals & expansions for Platform and Infrastructure Cloud.The candidates should demonstrate expert skills in at least two of following areas:Knowledge on Oracle products with implementations experience preferred:Database, OFM, BI, Big Data/IoT, Java Dev, Integration, MobileOCM, Exadata, Exalogic, BDA, PCA, ZDRLA, SuperclusterHands on skills of following Oracle Cloud Services:PaaS: OMC, Data Management (DBaaS, Bigdata), Application Development (JCS, MCS), Integration (SOA, IoT), Security (Identity), Content & Process (Document, Process), Business Analytics (BI, BDD, DV, IoT and Essbase)IaaS: OCM, Ravello, Container, Compute, Storage, and Bare Metal Cloud ServiceRich experience and deep knowledge of competitive products:Cloud Vendor: AWS, Azure, VMware, Bluemix, Softlayer, OpenStackUnderstanding of open source technologies and development toolsJava/J2EE, HTML5, PHP, APEX , Ajax, Python, XML, LAMP stackJBoss, Tomcat, GlassFishMySQL, NoSQL (MongoDB, HBase), Hadoop/ClouderaStrong Project Management skills with technical backgroundProven records of project delivery, stakeholders managements, resources, risk management and project tracking and reportsOther soft skills needed:Ability to work within a highly competitive and complex environment and be able to build and maintain strong relationships with a diverse set of internal and external constituencies, especially high influence IT advocators in customer side.Enthusiasm of technology, high energy level, innovative thinkingGood communication skills and team work spirit7+ years relevant working experiences, BS or MS degree, background are preferred

Keyskills :
onboarding marketing rojecttracking riskmanagement datamanagement projectdelivery softskills highenergylevel customerrelations customerservice usecases

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