| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
As one of India s top IT services firms, CMS IT Services has been consistently providing in- depth customized IT Infrastructure Solutions to across all sectors of industry government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end- to- end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey. Roles and Responsibility: Switches: stp, rstp, mstp, hsrp, vrrp, etherchannel Routing BGP, OSPF MPLS & SNMP Good experience team management, Incident, change and problem management. Good understanding/ exposure of process improvement and service improvement plan Monitors the in- scope infrastructure components, responds to alarms, and drives incident resolution 24x7 Reacts to alarms, assesses impact, creates and manages related incident to resolution Escalates and coordinates with L3 and vendor support team whenever required Ensures in scope infrastructure components are checked regularly, updated, and secured Manages change requests and coordinates approvals from various stakeholders Assists L3 and vendor support teams with troubleshooting, provides hand and feet support when required, and prepares for root cause analysis Implements knowledge articles in SM tool, and trains Service Desk and others on resolution Coordination with L3 and vendor support teams along with any required hands and feet support for onsite infrastructure related projects Certification: ITIL/ CCNA/ CCNP Engineer - Network Support- 17195,
Keyskills :
usiness studies it infrastructure network support it services team management change requests computer science service desk root cause it service management hotel management root cause analysis service management