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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
- Provides administrative and clerical support to relieve department managers or staff of administrative details.
- Performs a variety of customer facing and clerical functions in a field office in support of service or installation activities.
- May answers common customer inquiries regarding standard Service Contracts, Scheduling, service rates, etc. by phone or by composing and sending own correspondence.
- May create & enter new customers, install and upgrades into SAP or Workday May process warranty contracts, completed installation documents, scan and post acceptance documents. Inputs and maintains the accuracy of customer related data in SAP or Workday.
- Runs operational performance reports from SAP or Workday as required for management review
- Processes Electronic Field Service Reports (EFSRs), submitted by Field personnel, in a timely manner insuring accuracy and timely submission.
- Supports the activities of assigned Field personnel per direction of Field Service Management. Receives, processes, and expedites telephoned inquiries from customers
- May keep abreast of new prices, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers on most routine matters
- May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail Researches, compiles and proofs word processing assignments - Operates automated office equipment Answers incoming calls and exercises judgment in their further handling
- Directs customer inquiries on routine matters to appropriate personnel in the field office Types and proofreads letters, quotations, reports, etc.
- Establishes and maintains accurate records, filing, and follow-up systems in accordance with needs of the office
- Train new hires on procedures and paperwork. Schedules appointments, meetings, etc., makes travel arrangements.
- Performs other related duties as required Minimum Required Skills and Knowledge:
Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Typical Education and Experience: High School Degree or equivalent. 0 - 1 year of experience.
,Keyskills :
new hiresfield service business toolsmicrosoft word word processingoffice equipment service contractsmanagement review