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Implementation Manager - B2B SaaS Product

7.00 to 12.00 Years   Delhi   17 Mar, 2023
Flexi Partners
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    - Implementation Manager will lead the customer implementation process from start-to-finish- Will partner closely with prospective and new customers to understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on our platform.- Administer everyday workflow of all implementation processes and provide technical support to all associates.- Coordinate with the team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.- Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for the same.- Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior management- Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.- Collaborate with the system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes,

Keyskills :
project managementerpdeliverysalescustomer relationsproject planstechnical supportsystem integrationclient requirementsmaptrainingcoachingmarketingmanagementcompliance

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