Insignia Service Manager for a Reputed Private Bank

1.00 to 6.00 Years Delhi 03 Jan, 2024

Acura Solutions Hiring For Acura Solutions

Job Location	Delhi
Education	Not Mentioned
Salary	Rs 1.0 - 4.0 Lakh/Yr
Industry	Banking
Functional Area	Sales Support / MISBack Office Operations
EmploymentType	Full-time

Job Description

Attend to queries and service issues of preferred customers at the branch
Adherence to Complaint Management guidelines, TAT and escalation matrix. At least 98% complaints must be resolved within TAT
All customer requests, queries and complaints should be routed through Service First and actioned on priority. No customer requests, queries and complaints should be left unattended or pending overnight if the same is complete in all respect.
Be up-to-date with knowledge on products, services and processes, KYC/AML requirements, escalation matrix &TATs to be able to service customers efficiently with required details
Adherence to;

Customer service etiquettes,
Dress code
Availability at the customer service desk 15 minutes before start of customer hours
Clean desk policy
Hygiene and ambiance standards at the branch

Keyskills :
cross sellingoperations managementcustomer servicerelationship management

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Insignia Service Manager for a Reputed Private Bank

Job Description

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