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OPENING FOR BRITISH TELECOM CHAT PROCESS

1.00 to 4.00 Years   Delhi   27 Mar, 2019
Quantum Integrated Communications Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Openings are with International MNC for the profile of Chat Process/Voice Process.Looking for graduate having 1-4years experience in Voice/Chat/Blended can apply.Job description-Chat agents are excellent communicators with a passion for customer service. Depending on the company they work for, chat agents may also be required to be knowledgeable in certain areas of specialization, such as e-commerce or software. Employers tend to favor chat agents with the following skills:

  • Customer service since chat agents work directly with customers to solve end-user issues and answer questions, its essential that they have strong customer service skills
  • Computer literacy by nature, chat agents perform their day-to-day tasks on a computer. They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
  • Problem-solving skills the ability to solve problems is just as integral to a chat agents work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
  • Organization skills as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
  • Good attitude though it may go without saying, its worth noting that the most successful chat agents address customers in an upbeat and positive manner. Even when facing complex problems or difficult questions, its important that chat agents maintain a good attitude
  • Location-Gurgaon
  • Salary upto-25k inhand
  • 5days working
  • Both Side cab facility
  • Rotational shifts +Rotational off
  • For further details
  • Call POOJA@8745033296

Keyskills :
telesalesutboundprocessblendedprocessvoiceprocesschatprocessinternationalbpointernationalvoiceprocessemailprocessbackendtelemarketingsales

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