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Process Associate

1.00 to 10.00 Years   Delhi, NoidaNoida, Bangalore, Chennai, Hyderabad, Gurugram, Pune, Mumbai City   31 Aug, 2026
NEWAGE TECH SOLUTION PRIVATE LIMITED
Job LocationDelhi, NoidaNoida, Bangalore, Chennai, Hyderabad, Gurugram, Pune, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:- Execute assigned process tasks accurately and within defined turnaround times, following standard operating procedures- Monitor daily process volumes and ensure timely completion of assigned queues and workflows- Identify process errors, discrepancies, or exceptions and escalate or resolve them as per defined guidelines- Maintain accurate process documentation, logs, and records for audit and reporting purposes- Support quality checks and adhere to process compliance and accuracy benchmarks- Collaborate with team leads and cross-functional teams to resolve process-related queries and issues- Participate in process improvement initiatives to enhance efficiency and reduce errors- Assist in training and onboarding new team members on process workflows and standards- Prepare and share regular status reports on process performance and productivity- Ensure adherence to data security, confidentiality, and compliance requirements in all process activities

Keyskills :
process improvementreportingback officetransaction processingteam coordinationsop compliancedata accuracyquality checks

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